Terms and conditions

Terms and Conditions

Please read these Terms of Service carefully ("Terms", "Terms of Service") carefully before using the Service operated by FinnishHost ("us", "we", or "our").

FinnishHost reserve the right to edit these Terms and Conditions at any time without such notice.
It is the responsibility of the customer to check for changes.

Prohibited Content and Activities:

This includes imagery of a pornographic nature, in any media form. Aswell as software, code, pictures, videos, or content on any other platform that is protected by copyright in which you do not have permission to use from the creator.
Any files or attacks which are designed to cause damage to our servers, or to other peoples servers are stricly prohibited and will result in you being reported to the relevant authorities.
Using our servers to send spam will result in termination.
Posession of any prohibited content will result in termination of your server with no refund.


FinnishHost keeps daily backups of your servers for up to a one week period. These backups are provided to you as a curtosy, and are not guaranteed.
We reguarly check our backups but cannot be held responsible if the backup you require does not exist or work.

Game Servers:

Editing the number of players your server allows to a number above the amount you have paid for will result in immediate suspension of your server.
(Our System will give you warnings on this) And if you fail to fix it your server will be suspended and your account banned from our platform.

Cancellations and Refunds:

We reserve the right to terminate a service with immediate effect if an account is being used inappropriately, or otherwise misused in a way we find damaging, and is agaisnt our terms of service.
We reserve the right to decide on a case by case basis what is damaging to our service and the appropriate action to take.
We reserve the right to suspend or terminate any service, if the customer has followed our Terms and Conditions , you will be offered a refund of your remaining time. You are entitled to a full refund if you find your server is not working as expected and the following conditions apply:
-You inform us of the issue within 5 days of the initial purchase of your server.
-You allow 2 working days for us to investigate and attempt to resolve the issue.
-The fault is down to our server setup, and not any modifications/3rd party code you wish to use.
-The fault is down to performance, server stability or network performance.
-The refund will be given to you by the same platform you paid us with.

Loss, Compensation and Downtime:

We cannot accept liability for any loss suffered as a result of any failure or fault in any service provided by us.
Compensation will be provided if the cause of the fault is deemed to be our setup and not the customers personal setup on the server.
Compensation is provided as a credit to your account to go agaisnt invoices from us.
We strive to have high uptime, but in the event of a server failure we cannot give a timeframe on when your server will be operational again.
However, you will be offered a credit and to be moved to a new server, with your existing IP if possible.

Account Removal:

If you wish to remove any accounts with us in the nearest future, you can contact us directly by opening an support ticket.
Upon account deletion you agree that your account details will be saved up to 60 Days in our system in order to prevent fraud from chargebacks. When requestion account removal you agree that your account will be closed and no longer usable. If for some reason you want the account back, you need to open a new account.

Setup Time:

We cannot give guarantees on a time scale for server setup, however most are ready within 10 minutes. We always avoid overselling our servers, however if in the unlikely event you are placed on a server, bring it overcapacity you are entitled to a credit and moval to a new server when it becomes avaliable.

Contact us

If you have any questions about our Refunds and Terms of Service Policy, please contact us.

Last Updated: 07.04.2024